Thank you for shopping at tomshop.live. We strive to provide you with high-quality digital products and ensure your utmost satisfaction. However, we understand that circumstances may arise where a return or refund is necessary. Please review our Return and Refund Policy outlined below:
eBook Returns:
Due to the nature of digital products, we do not accept returns or exchanges on eBooks once they have been downloaded or accessed. We encourage you to review all product details and sample excerpts before making a purchase decision.
Defective or Damaged eBooks:
In the rare event that you encounter a defective or damaged eBook, please contact our customer support team at zgr@digitalbookshelf.store within 5 days of purchase. We may require you to provide proof of the defect or damage, such as screenshots or error messages. We will assess the issue and, if verified, provide you with a replacement copy of the eBook.
Refund Eligibility:
We offer refunds only in exceptional circumstances and at our sole discretion. Refund requests must be made within [number of days] days of purchase. To be eligible for a refund, the following conditions must be met:
The eBook purchased must be proven to be undeliverable or inaccessible due to technical issues beyond your control.
You have not accessed, downloaded, or shared the eBook.
You have provided valid proof of purchase.
Refund Process:
If you believe you meet the refund eligibility criteria, please contact our customer support team at [contact email]. Provide detailed information about your purchase, including the order number and the reason for the refund request. Our team will review your request and respond to you within a reasonable timeframe.
Non-refundable Items:
Please note that any promotional, discounted,delivered softwares, ebooks bundles or any free ebooks are non-refundable.
Third-Party Platforms:
If you purchased our ebooks through a third-party platform or retailer, please refer to their respective return and refund policies. We are unable to process refunds for purchases made outside of our direct sales channels.
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically. malharcreations42@gmail.com.